Social Network Analytics

Information Architecture • Cross-platform Experience • Complex Data • Prototyping

Tibco TIBBR™  Analytics

ROLE

Interaction Designer

 
PARTICIPATORY DESIGN

Worked with the project owners 

Investigative workshops

 
RESEARCH AND REPORTING

User Research

Interviews

Card Sorting

Market and Competitive Analysis

 
ITERATIVE DESIGN

Multiple Iterations

Rapid prototyping

Testing

Peer reviews

Stakeholder reviews

 

INFORMATION ARCHITECTURE

Created an interactive dashboard

Production Wireframes

CATEGORY

Enterprise​ software analytics design

 
DATE

Mar 2015 - Sept 2015 (6 months)

 

CLIENT​

Tibco TIBBR™ is the only fully customizable enterprise tool for collaboration, social networking, and microblogging.

 
PROJECT TYPE

Designing an analytics dashboard for Tibbr administrators in order to see metrics to justify the purchase of Tibbr.

 

CHALLENGES

Knowledge of the complex relationships between departments in a large enterprise was previously hidden.

Identifying the right analytics that would be most relevant to the administrators was difficult. I could not speak directly with users to understand what they really want to know.

THE SOLUTION

METRICS FOR INTERDEPARTMENTAL COMMUNICATION 

I found a variety of metrics that help the user monitor communication among interdepartmental teams. 

EXPOSING TRENDS

With the creation of the key metrics, users (admins) are able to quickly traverse related data and discover trends within interdepartmental communications. 

 

DISCOVERY

WORKSHOPS

Through interactive workshops, I found a variety of metrics that help the user discover trends among inter-departmental teams. The metrics were determined by the use of research, personas, feedback from the sales department.

We iterated on the best visualizations to use for each metric.

Knowledge of the complex relationships between multiple departments in a large enterprise was previously hidden. With the creation of the key metrics, users (admins) are able to quickly traverse related data and discover trends among inter-departmental teams.

 

THE CHALLENGE

USER RESEARCH

I was not able to speak directly with users (administrators). After some persistence, I was able to talk with the saleswoman who is in contact with users. I learned that improving interdepartmental communication is the reason customers buy Tibbr for their companies.

USER PERSONAS

Professional users with domain knowledge.

Administrators want to be able to see improvements in interdepartment communication.

 

UNCOVERING RELATIONSHIPS​

Knowledge of the complex relationships between multiple departments in a large enterprise was previously hidden. 

 

 

ITERATIONS

KEY METRICS 

After creating the initial key metrics, I unified and improved the metrics in annotated wireframes and documents. 

Workshops

1st Iteration

Card Sorting

© 2015    Charles    Perretti   Design    Build

 

charlesperretti@icloud |   San Francisco, CA 94122  |   Tel: 415-359-7545   

 To see my previous Product Design portfolio   www.perrettidesign.com